Report Ship Center Issues
If you are experiencing issues with ship centers refusing to take your live animal shipments or any other simllar situtations, please reach out to us via info@allproshipping.com or call 303-730-2125.
We understand how frustrating these situations can be and we are here to help.
**INSURANCE UPDATE** Happy Thursday 10/10/2024: INSURANCE Unavailable Today
ALERTS:Please avoid shipping on Thursdays as delays can mean delivery may not happen until Monday or later.
Please be cautious as to where you’re sending your live animals. Do not ship into or out of areas with forecasted daytime highs of 100+ degrees or below 38 degrees! And only drop it off at a hub, and have it picked up at a hub.
NOTE: Always check the destination before shipping. With varied temperatures across the U.S. consider using phase packs. Phase packs make it possible to ship from and to areas with straddling temperatures. Check out the Shipping Supplies tab on our website.
REMEMBER: FedEx has ZERO liability on live shipments, and they will not issue any refunds on live packages that are late, lost, damaged, or DOA. Our On-Time and Live Arrival Insurance is the only way to protect yourself in the event of a late, lost, or DOA shipment.
Insurance Eligibility Requirements
If you ship without purchasing insurance, you do so entirely at your own risk and financial liability! Ship according to SYR, SYI and SYA Shipping Standards, Packaging Guidelines, and Temperature Guidelines. See our Shipping Standards section:
FAQ- Shipping Standards
FedEx Service Alerts
ATTN: All Reptiles and Amphibians, and most Aquatics MUST BE SHIPPED PRIORITY OVERNIGHT!
Ship Like A Pro!
View current FedEx Service Disruptions.
1. Avoid shipping anything live on Mondays and Thursdays. Tuesdays and Wednesdays remain the safest shipping days FedEx-wise.
2. Do not call FedEx! Call or email us directly with any issues. FedEx has ZERO liability on live shipments, no matter what FedEx customer service might tell you!
3. Our On Time and Live Arrival Insurance is the only way to protect yourself when shipping live animals through FedEx. Only certain shipments are eligible for insurance coverage. Any uninsured shipments are at the shipper's own risk.
3. No handwarmers, ever. Handwarmers and heat packs with durations less than 40 hours kill animals.
4. Using any heat pack in a box smaller than ~12x9x6 can easily kill animals.
5. Using any heat pack when temps at either the origin or destination are 70F or above can easily kill animals.
If you are dealing with straddling temps or have any concerns whatsoever, contact us for recommendations!
Thank you!