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Newsletters

Sep 3, 2019

Service or Support? More than Mere Semantics

What’s the difference between Customer Service and Customer Support?  Most businesses offer some level of Customer Service. If you have a problem with their product or their website interface, or other typical issues, you can contact them and someone within their business will help you solve that problem.  The better...

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Aug 6, 2019

More Stuff on Stuffing

We've talked about what to pack in the box to keep your live shipments safe and secure. Today, we’ll talk about what to use in the container that goes inside the box. This subject deals with reptiles, most amphibians, and invertebrates. When it comes to aquatic shipments, you pretty much...

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Jul 30, 2019

The Heat of the Moment

It’s summertime—those “dog days” of air-shimmering heat and sweltering humidity. Reptiles love this kind of weather, don’t they? Shipping during this time of year should be a no-brainer. But is it a “no-brainer?” Do they really love this kind of heat? Certainly, some species of reptiles thrive in extra hot...

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Jul 9, 2019

ASK Us #6

1. I'd like to ship frozen feeders, but your website says I can't use dry ice. Why not? Marjorie S. If you ship dry ice (frozen CO2), you put not only our account in jeopardy, but our entire industry. Shipping dry ice is strictly prohibited on our account. FedEx looks...

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Jul 2, 2019

5 Quick Tips to Save You MONEY!

There’s no getting around the fact that shipping is getting expensive. Prices go up every year and the chances of the major shipping companies reversing course and cutting prices someday are pretty much zilch.  Here are several small steps you can take that will lead to big savings down the...

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