FAQs

Please double check addresses and enter them accurately. 3911 Norwood Drive is not the same as 391 Norwood Drive, 3913 Norwood Drive, nor 3911 Norwood Avenue. The 80123 zip code is not the same as the 80128 zip code. Each of those variations will incur an address correction fee of $18, which we will charge to your credit card.

Dimensional weight charges

Dimensional weight is based on the amount of space a package occupies. FedEx multiplies the measured length, width, and height rounded up to the nearest inch then divides the product by 139 and rounds that number up to the nearest whole number.

6x6x6-inch box example:

(6 x 6 x 6) / 139 = 1.55

This rounds up to a dimensional weight of 2 pounds.

FedEx measures your package with lasers and if they determine your package is bigger than you indicated there charge an additional fee.

IMPORTANT NOTE: The measurements shown on your box, i.e. 12x9x6 inches, indicates the internal size of the box. This is the standard used by the packaging industry. However, FedEx measures the external measurements of the box and round up to the nearest inch. FedEx may measure our popular 12x9x6 box as 12x9x7 inches and that is what they charge for.

Measure the outside of your sealed box accurately. Round up to the nearest inch. Enter your information correctly.

Incorrect weight charges

Incorrect weight corrections occur when the weight of a package is greater than the weight indicated at the time of shipping or when greater than the dimensional weight (see above).

To avoid incorrect weight shipping correction charges, use any standard scale and round up any fraction of a pound to the next full pound. Enter that number into the ShipYourReptiles.com interface accurately.

If your box weighs 6.1 pounds, enter its weight as 7 pounds.

Large and/or heavy packages

A package is considered a "large package" when its length plus its girth [(2 x width) + (2 x height)] exceeds 130 inches, but does not exceed the FedEx maximum size of 165 inches.

If your package is considered large, FedEx will add a large package surcharge of $130 for Home service and $105 for Express and Ground service, and bill the shipping amount for a 90-pound package, regardless of the package's actual weight.

TIP: When you measure your package, be sure to measure the bulges. Bulges will push some larger boxes over the limit.

Packages with an actual weight of more than 150 pounds, or that exceed 119 inches in length, or exceed a total of 165 inches in length and girth [(2 x width) + (2 x height)], as measured to determine their billable weight, will not accepted be for transportation.

Additional handling charges

Additional Handling charges apply to:

Any article that is encased in an outside shipping container made of metal or wood

Any cylindrical item such as a barrel, drum, pail, or tire that is not fully encased in a corrugated cardboard shipping container

Any package with the longest side exceeding 60 inches or its second-longest side exceeding 30 inches

Any package with an actual weight greater than 70 pounds

Any package that at FedEx's sole discretion requires special handling.

Residential delivery charges

FedEx defines a residence as a location that is zoned as a residence, including a business operating out of a home. If you’re breeding reptiles in your spare bedroom, it is still a residence.

You can avoid Residential Delivery shipping charge corrections by selecting Residential Address when you enter the address.

We charge you initially based on the information you provide when you book a shipment.

FedEx charges us based on their measurements. If your package measures larger or heavier than the information you provided or if your shipment incurs additional charges such as address corrections or additional handling, FedEx charges us additional fees. We pass those charges onto you.

Once we receive the invoice from FedEx, which may be a week or more after your shipment, we charge you for these additional fees.

To minimize these additional fees, please make sure you enter accurate information.

Updating your billing address, card number, expiration date, or CSC code iis easy:

1. Log in to your account.

2. Click the Payment Methods link.

3. On the next page add or delete credit card information.

If you must update your card info while you are booking a shipment, you have to leave the shipping process, update the card then start booking your shipment again.

Shipping services

If you have not yet shipped a package using your shipping label, we can void your label and issue you a 100% refund. Contact us with your tracking number.

Shipping supplies

We guarantee your satisfaction. To get a refund, you must notify us of your dissatisfaction and return the purchased materials within 14 days of your purchase. We will refund the price of your purchased products. You are responsible for the cost of returning those products at standard FedEx Ground rates. Contact us with your order number.